Legal Documentation

1.1 Data Controller. SharpCopyCraft, located at Calle Real 20, 15003 A Coruña, Spain, is the data controller responsible for the processing of personal data collected through this website.

1.2 Data Collection. We collect personal data solely for the purpose of executing requested services. This includes: name, email address, phone number, and project-related information submitted through our contact forms.

1.3 Purpose of Processing. Personal data is processed to: (a) respond to inquiries and deliver requested web design services; (b) manage project workflows and billing; (c) comply with legal obligations under Spanish and EU law.

1.4 Legal Basis. Processing is carried out under Article 6(1)(b) of the GDPR — performance of a contract — and Article 6(1)(f) — legitimate interest in responding to business inquiries.

1.5 Data Retention. Personal data is retained for the duration of the business relationship plus two (2) years for accounting and legal compliance purposes. Data is securely deleted upon expiration.

1.6 Third-Party Disclosure. We do not sell, trade, or share personal data with third parties except as required by law or with explicit consent for project-specific integrations (e.g., hosting providers, payment processors).

1.7 Your Rights. Under the GDPR, you have the right to: access, rectify, erase, restrict processing, object to processing, and port your data. Contact us at [email protected] to exercise these rights.

1.8 Data Security. SharpCopyCraft implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

2.1 Agreement. By engaging SharpCopyCraft for web design services, you agree to these Terms of Service. These terms govern all projects, deliverables, and interactions between SharpCopyCraft and its clients.

2.2 Scope of Work. All project specifications, deliverables, timelines, and pricing are defined in the individual project proposal or statement of work (SOW) provided prior to engagement.

2.3 Payment Terms. Invoices are issued according to the project milestone schedule outlined in the SOW. Payment is due within fourteen (14) days of invoice date. Late payments may incur a 2% monthly surcharge.

2.4 Intellectual Property. Upon full payment, all final deliverables and associated intellectual property rights are transferred to the client. SharpCopyCraft retains the right to display completed work in its portfolio unless otherwise agreed.

2.5 Revisions. Each project includes two (2) rounds of revisions as specified in the SOW. Additional revision rounds may incur supplementary charges at the rate of €75/hour.

2.6 Project Timeline. Delivery timelines commence upon receipt of all required client materials and the initial deposit. Delays in client feedback or material provision may extend the delivery schedule proportionally.

2.7 Termination. Either party may terminate the agreement with fourteen (14) days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

3.1 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us understand how you interact with our site and improve your experience.

3.2 Essential Cookies. SharpCopyCraft uses strictly necessary cookies to ensure the website functions correctly. These include session cookies for navigation integrity and security tokens. These cookies cannot be disabled.

3.3 Analytics Cookies. We may use privacy-respecting analytics tools to gather anonymized data about site usage patterns. This data is used solely to optimize site performance and is never shared with third parties.

3.4 Managing Cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair website functionality. Our cookie consent banner allows you to accept or decline non-essential cookies.

3.5 Cookie Retention. Session cookies are deleted when you close your browser. Persistent cookies remain for up to twelve (12) months or until you manually clear them from your browser.

3.6 Third-Party Cookies. We do not allow third-party advertising or tracking cookies on our website. Any external integrations (e.g., Google Maps on the contact page) are governed by their respective privacy policies.

4.1 Eligibility. Refund requests are evaluated on a case-by-case basis in accordance with the project milestones and deliverables completed at the time of the request.

4.2 Pre-Development Refunds. If a project is cancelled before any development work has commenced, a full refund of the initial deposit will be issued within fourteen (14) business days.

4.3 Mid-Project Refunds. If a project is cancelled after development has begun, the refund amount will be calculated based on the percentage of work completed. Non-refundable costs (e.g., third-party licenses, stock assets) will be deducted.

4.4 Completed Projects. Refund requests for completed and delivered projects will be considered only if the deliverables materially differ from the specifications outlined in the approved SOW. Such requests must be submitted within fourteen (14) days of delivery.

4.5 Non-Refundable Items. The following are non-refundable: (a) domain registration fees; (b) third-party hosting or software licenses purchased on behalf of the client; (c) custom stock photography or assets acquired for the project.

4.6 Refund Process. To request a refund, contact [email protected] with your project reference number and reason for the request. Approved refunds are processed within fourteen (14) business days via the original payment method.